Senior Director Investments Transfers

A career at National Bank as a Senior Director – Investment transfers means leading all inbound and outbound transfer activities for wealth Management business lines. You lead a team of six managers and play a key role in operational performance, the sector's transformation and the evolution of practises. You contribute directly to the execution of the Bank's strategic orientations by ensuring the stability and efficiency of operations, continuous improvement of processes and the implementation of major transformations. You support managers and teams in a complex, growing and changing operational environment, while promoting a quality client experience and a motivating work environment.

Your job

• Ensure the overall performance of incoming and outgoing transfer activities and compliance with service commitments
• Provide close leadership by being present in the field, supporting managers in their operational planning and quickly intervening on issues that influence performance
• Define and execute a stabilisation plan to sustainably improve productivity, operational capacity and the client experience.
• Take charge of critical operational issues and escalations, identifying root causes and implementing sustainable solutions
• Develop the talent and leadership skills of the management team to support the sector's performance, engagement and evolution
• Optimize the use of operational management tools, particularly Control IQ, and support managers in their adoption to improve visibility, predictability and efficiency of operations
• Develop and develop a culture of continuous improvement aligned with the sector's target vision
• Lead and support the operational transformation of transfer activities, particularly those resulting from the Ciro Transfer program
• Represent the Bank with external partners, working groups and issue tables in order to contribute to the evolution of industry standards and practises
• Develop strong influential relationships with internal and external stakeholders in order to engage partners and advance initiatives
• Engage, develop and support managers reporting to you through a coaching, accountability and ongoing feedback approach

Your team

In Operations investments, you are part of a large team and report to the Senior Director. Our team stands out for its vision of becoming a driver for wealth management growth.

You will benefit from a hybrid work model with a minimum of three days a week in the office and the possibility of working remotely on the other two days, promoting both in-person collaboration and flexibility.

You will be asked to travel occasionally to Toronto to promote close collaboration with teams and partners.

Our on-the-job training programs allow you to continuously develop your expertise. Personalized training content is also available to support your development. Access to colleagues with diverse expertise, experience and profiles will enrich your learning.

Prerequisites

• Bachelor’s degree in a relevant field and 7 to 10 years of relevant experience, or any equivalent combination of training and experience
• Significant experience in managing complex operations and in leadership for managers
• Proven experience in organisational transformation, continuous improvement and operational excellence
• Experience in managing large-scale changes involving processes, risks, technology and human issues
• Knowledge of wealth Management, Investment Operations or Financial Services
• Motivating, action-oriented leadership with strong coaching, influence and intervention skills in complex operational environments

Languages: French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Required skills

• Business Alignment
• Critical Thinking
• Data-Driven Decision-Making
• Decision Making
• Diversity & Inclusion
• Emotional Intelligence
• Innovation Management
• Learning Agility
• Managerial Courage
• Mobilization
• Partner Development
• Resiliency
• Risk Management
• Strategic Vision
• Strategy Execution
• Stress Management

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!