Global Customer Support Director
Jobgether
Lead global customer support transformation from Canada, combining AI, automation, and empathetic service across international regions and time zones. Shape measurable improvements across a large organization.
As Head of Global Support, you will lead approximately 130 professionals across LATAM, EMEA, and APAC. You will define strategy, improve customer satisfaction, and strengthen first contact resolution. The work spans workforce planning, service quality, operational performance, and team development.
Key Responsibilities:
- Lead coaches and advanced support specialists across global regions
- Define proactive, customer-focused support strategy and partnerships
- Oversee phone, chat, email, and messaging operations
- Monitor workforce capacity, queue health, quality, and performance
- Implement AI and automation without compromising human interaction
Requirements:
- At least eight years in customer support or service operations
- Four-plus years leading managers and other organizational leaders
- Experience scaling high-volume, multichannel support organizations globally
- Strong operational metrics, capacity planning, and quality assurance background
- Excellent leadership, communication, and people management skills
Use global leadership, AI implementation, and operational excellence to build more proactive, personal customer support experiences.
#J-18808-LjbffrVacancy posted 20 hours ago
Similar jobs that could be interesting for youBased on the Global Customer Support Director in Ottawa, ON vacancy
- OpenAI, Inc. is seeking a Head of Support Engineering to lead a new function for global, 24x7 support across strategic enterprise accounts. This senior leadership... ..., and GTM teams to deliver scalable, reliable customer outcomes. The role will transition from remote to in-...SuggestedWork at officeRemote work
OpenAI, Inc.
Ottawa, ON20 hours ago - Lead global Customer Success at G-P, owning gross retention and NRR across named accounts and accounts valued above $75K worldwide. This remote-first leadership role spans multiple regions. As Director, Customer Success Managers, you lead, hire, and coach managers and CSMs across...SuggestedRemote workWorldwide
G-P
Ottawa, ON20 hours ago - ...Staffmax is seeking a friendly, solutions-focused Customer Support Specialist to join our client’s team on a 6-month contract. In this role, you'll be the voice of the company, helping customers with their questions and concerns while delivering a positive and professional...SuggestedContract workTemporary work
$18 per hour
...BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible...SuggestedHourly payFull timeContract workWork at officeMonday to friday$49.25 per hour
...implementation of service quality assessment strategies Plan, develop and organize the policies and procedures of establishments Provide customer service Monitor and evaluate Supervision ~3-4 people Experience and specialization Area of work experience ~...SuggestedPermanent employmentFull time$135k - $175k per year
...on how we can engage with our customers but on how we can make a real... ...the opportunity to be part of a global, diverse environment; you will... ...The Global Industry Marketing Director for Oil & Gas owns the... ...generation plan that directly supports the growth in the Oil & Gas industry...Full timeFor contractorsWorldwideFlexible hours$38.4k - $48k per year
...A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while... ...always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (Sales Support), you will serve as the first point of contact for prospective...Full timeLocal areaRemote workWorldwide- ...Director (m/f/x), Global Market Access – Inline Haematology Location: Flexible – this role may be based at any CSL location Contract Type:... ...development and periodic update of the Global Value Dossier to support affiliate pricing and reimbursement and health technology assessment...Permanent employmentFull timeContract workLocal areaWorldwideFlexible hours
- ...person with a passion for helping customers resolve cloud, server and back-up... ...ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from... ...level 1 support for vCloud Director, Hyper-V and other virtualization...Full timeCasual workWork at officeRemote workFlexible hoursAfternoon shift2 days per weekEarly shift
$131.7k - $278.1k per year
...You Are : As a Global Kinaxis Solution Architect , you will be a key... ...chain technology. You will be supported by dedicated mentors, career counselors, and customized training programs to help you succeed... ...and accurate data flows. Support master data governance and data...Full timeWork at officeLocal area$89k - $139k per year
...BWXT Medical is hiring an Process Equipment Support Manager at our production facility in... ...as well as regulatory, contractual and customer requirements. Accountabilities:... ...activities. Assists and may substitute for Director of Operations Support in the performance...Long term contractTemporary workLocal areaImmediate start$112.01k - $149.34k per year
...Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and... ...through trade. Position: Manager, Customer Care Team Employment Type:... ...will be doing: Reporting to the Director, Inbound Sales & Service, Small Business...Permanent employmentFull timeSummer workWork at officeRelocation package3 days per week- ...Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous... .... The Sales Support Associate role is an integral... ...commitment when servicing our customers. Leaving a lasting...Minimum wageLocal areaFlexible hoursShift workNight shift
$60k - $65k per year
...March Networks is an established global leader in the video... ...you’ll enjoy flexibility and support for a healthy work-life balance... ...deliver only the best to our customers, partners and each other. Purpose... ...Reporting to the Manager, Customer Operations, the Customer Operations...Full timeImmediate start$19 per hour
...multiple self-learning tools available. Being part of a global organization where you can BELONG - in an inclusive... ...opportunities Position Overview: The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about...Long term contractTemporary work$127.1k - $165k per year
...marketing solutions for strategic customers who provide a digital... ...Adobe Experience Manager (AEM). Customer Success Engineers (CSEs) are... ...interaction with clients including Directors of Fortune 500 companies.... ...services/customer support) to be sure mutual objectives...Long term contractContract workTemporary workWorldwide$65.19k - $94.3k per year
...is used by 80% of the top 10 global medical device and pharmaceutical... ...values every day and our customers trust us to bring them innovative... ...Scope of the Role: The Customer Success Manager drives... ...onboarding of new customers, supporting customer change management initiatives...Long term contractFull timeWork at officeFlexible hours- ...long-lasting relationships with our customers by performing a broad range of customer service transactions and providing... ...TD is one of the world's leading global financial institutions and is the fifth... ..., we’re committed to providing the support our colleagues need to thrive both...Work from home
- ...and flexible tech stacks, so customers can manage, secure, and recover... ...behind it all? Our people. We’re a global crew of N-ablites, who love... ...and business-focused Manager, Customer Success in our Ottawa... ...continuous process improvement and support the implementation of tools to...Long term contractLocal areaFlexible hours
- ...A profitable DTC pet brand is looking for a Head of Retention & Customer Experience to join our team! You will own everything after the first... ..., and run a loyalty, referral or VIP program if the numbers support it. Lead the customer experience team and set customer service...Contract workRemote workTrial period
$129.5k - $170.1k per year
...high-performing programmable networks, the unit helps Ericsson maintain technology leadership. A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for...Long term contractFull timeTemporary workRemote work$118.68k - $148.34k per year
...- Department: Fin-HR Applications and Support, Financial Resources Campus: Main Campus... ...Position purpose: Reporting to the Director of HR and Finance Applications and... ...communication initiatives and ensures the team has a customer-service excellence culture. Reporting:...RemplacementLong term contractPermanent employmentTemporary workFor contractorsImmediate start$21 per hour
...available. ~ Being part of a global organization where you can... ...calls from existing and potential customers regarding application... ...information questions and website support. Representing our and our clients... ...efficiency and the quality of customer interactions you deliver...Long term contractPermanent employmentFull timeTemporary workRemote workWork from homeFlexible hoursShift work$102.6k - $128.2k per year
...Senior Customer Success Manager, Defence Esri Canada has an exceptional... ...team. Reporting to the Director of Federal Sector, the person... ...Success Managers, and supporting continuous improvement of customer... ...into actionable strategies that support policy, program, and service...Long term contractFull timeSummer workInternshipWork at officeRemote workWork from home- ...the organization is not just supported; it's valued. Anticipate regular... ...hiring for a Desktop Support 3 role in Ottawa. Below are the... ...Continuous movement to internal customers within home GD Canada campus,... ...request with enthusiasm, care and customer' attitude as some support...Full timeInternshipRemote workFlexible hours
$48.71k - $69.09k per year
...23796 Department: Transit Services Dept Service: Transit Customer Systems & Planning Services Branch: Customer Service Branch... ...require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service...Permanent employmentFull timeTemporary workPart timeWork at officeImmediate startFlexible hoursShift workAfternoon shift- ...building relationships with our customers and with each other, and... ...for by delivering outstanding customer service and keeping our department... ...and customers feel supported every step of their visit. Here... ...opening and closing procedures and support fellow Team Members as needed...Part timeWork at officeLocal areaAfternoon shift
- ...experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in... ..., holidays, overnights and early mornings Available to support the daily operations of the store, before or after the store closes...Home officeFlexible hoursNight shiftAfternoon shiftEarly shift
- ...Summary The Customer Service Representative at 1170 Heron Rd Ottawa works directly with customers and employees, handling inquiries... ...work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals. • Ability to resolve...Full timeImmediate startShift workWeekend work
- ...of care. ABOUT THE ROLE: We are seeking a Vice President, Customer Experience to define and lead the next generation of how... ...practitioners and patients. You will own the end-to-end customer support journey and build the systems, teams, and capabilities required...Long term contractFull timeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Global Customer Support Director. Be the first to apply!
Related searches
- customer service manager - retail Ottawa, ON
- customer service manager Ottawa, ON
- remote customer service manager Ottawa, ON
- senior customer service manager Ottawa, ON
- network support manager Ottawa, ON
- end user support manager Ottawa, ON
- integrated logistics support manager Ottawa, ON
- customer Ottawa, ON
- customer technical support Ottawa, ON
- customer service inside sales Ottawa, ON