Global Technical Support Manager
Ralliant
Lead global technical support for Qualitrol in Projects & Services. Oversee factory and field operations, ensuring seamless project execution and improved customer experiences. As the Global Technical Support Manager, you will integrate field support with factory expertise across various locations, including Toronto, Fairport, and Belfast. This leadership role is crucial for ensuring high performance in the technical support function while managing escalations and governance throughout the project lifecycle. Effective communication and a proactive approach will be essential for success. Key Responsibilities:
- Lead a network of technical support personnel
- Standardize support tools and documentation
- Guide troubleshooting and diagnostics processes
- Define global issue-resolution standards
- Ensure consistent customer support across regions
- Bachelor’s Degree in Engineering or related field
- 7+ years in technical support or engineering
- Proven leadership across multi-site environments
- Strong troubleshooting and problem-solving skills
- Experience with systems like Salesforce or JIRA
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