Quality Assurance Lead

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).Life at ATB is about more than work. In fact, we're consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.About the role
This position has a hybrid work arrangement. On average, this means 1 day on-site per week. Please note that this is subject to change due to business priorities.As ATB's next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each other.We're on a long term journey to implement a world class CRM for ATB across the enterprise. The role is key to ensure we're building a solution with the highest quality.This role will be responsible for defining and executing on the QA strategy for ATB's Salesforce Advisory CRM implementation based upon Salesforce and integrations into the platform. This role will support our software delivery engine and help increase code quality and speed to market.Accountabilities
In collaboration with other QA Leads and the Manager, QA Services, define overall quality standards, build test strategies, write detailed test plans, and provide guidance and mentorship to other QA team membersUse a risk management approach to develop test plans, cases and scripts and prioritize test execution based on level of riskDefine and maintain comprehensive QA coverage and ensure a balanced approach between automated and manual testing throughout the Salesforce deployment pipelineDrive the implementation and optimization of test automation frameworks, scripts, and management platformsAct as a bridge between product, design, and development teams to clarify requirements and share release updatesEvaluate testing needs and deliver accurate effort and resource estimationsSupervise test case execution, track defect resolution, and collaborate closely with developers to address issuesTrack key quality metrics (such as defect rates and test coverage) and report progress to managementManage, coordinate, and mentor QA engineers and analysts, assigning daily testing tasksExecute testing of Salesforce product and integration components, applying automation techniques as appropriateAnalyze the impact of change on test environments, test plans and integrationLiaise with all project participants, team leads, vendors, and other ATB resources at various levelsUse preventative testing techniques such as peer reviews and walkthroughs including all appropriate documentationEnsure test data is adequate and compliant to privacy and confidentiality rulesOversee all aspects of the test execution phase including requirements change managementMaintain and oversee the use of ATB accepted testing tools during the life of the programReport overall status of testing activities and summarize issues encounteredRecommend a go/no go action based on test resultsTransfer lessons learned and new/changed workflows to testing best practices and business systems knowledge repositoriesIdentifies and resolves risks associated with achieving milestonesSkills, experience & requirements
Recognized Computer Science, related Software Development field or equivalent practical experience7+ years experience in the Quality Assurance and testing field3+ years of experience with Salesforce and nCinoExperience with testing methodologies and managing the testing life-cycleExperience with automated and manual test toolsExperience developing and managing all test Assets (test Plans, test Cases, and automated and manual test Scripts)Familiarity with Financial SystemsStrong analytical and critical thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environmentExperience with testing digital products on a cross section of devices, browsers, operating systems and platformsExperience with agile development processes using scrum/kanban following a defined product roadmap with dedicated product teamExcellent interpersonal, leadership, communication, problem solving and decision making skillsStrong ability to prioritize activities and excellent time management and organizational skillsPrevious experience with QA and Development tools including SaaS products (i.E. PyTest, Python and Playwright)Knowledge of cloud based software development and deploymentA curious and inquisitive approach to learning and problem solvingDesire to bridge technical gaps by digging into how things function and suggesting solutions to problemsAbility to adapt to new responsibilities as assignedDon’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes,we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you're seeking a career where your drive, perspective and growth is celebrated, we want to hear from you.We're dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.What happens next?
If you are shortlisted, you'll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at View email address on ca.hrm.tc in touch
We're excited that you're interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
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