front desk agent

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Shopping centre or mall

Responsibilities

Tasks

• Investigate complaints and claims
• Resolve complaints and claims
• Provide general information about points of interest in the area
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Database software
• Computerized bookkeeping system
• Spreadsheet
• Internet

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available