Technical Support Leader Cisco Ucs

Cisco seeks a Technical Support Leader in Kanata, Canada, specializing in Cisco UCS, HyperFlex, and critical infrastructure network troubleshooting.

Within Cisco Canada Customer Experience, this leader provides personalized technical support to Canadian Critical National Infrastructure customers. The work includes escalation leadership, customer collaboration, and coordination with Cisco global TAC, product engineering, professional services, service sales, and account teams.

Key Responsibilities:

• Provide second and third tier device and network support
• Lead resolution of network issues during outages
• Develop shared labs simulating customer network environments
• Troubleshoot customer issues and identify effective resolutions
• Develop automation assets and AI tools for service delivery

Requirements:

• Live in Kanata or be willing to relocate
• Canadian citizenship or permanent residency
• Ability to obtain Canadian Government Security Clearance
• Bachelor's degree and five years relevant industry experience
• Three years debugging Cisco UCS and HyperFlex environments

Use Cisco UCS expertise, outage leadership, and customer support skills to strengthen Canadian critical infrastructure network services.

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