Senior Field Services Engineering Support Specialist

Job Description
As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.Job Description
As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.Join Our Team as a Senior Field Services Engineering Support Specialist!
Work arrangement: Hybrid (2 days WFH)
Compensation
At S&C, we are dedicated to providing competitive and equitable compensation for all our team members and are committed to transparency in our pay practices. The estimated annual base salary range for this position is $72710 - $96343.4. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training.This position may also be eligible for S&C’s annual incentive plan (AIP). AIP amounts are variable and are dependent on both company and individual performance, subject to eligibility criteria. The target bonus percentage for this role is 4% of annual base earnings.The Senior Field Services Engineering Support Specialist assists customers remotely in the installation and troubleshooting of S&C’s products. This position is for an individual with a technical background and strong analytical skills, preferably someone with field service experience troubleshooting medium voltage equipment. This role requires the ability to troubleshoot customers’ S&C equipment issues utilizing a variety of communication methods: phone, video conferencing, email and Salesforce.Key Responsibilities
The primary function of this role is to support S&C Protection and Automation products from a Tier 3 perspective. Tier 3 represents a level of support in a 3 tier system that primarily revolves around product application and deep level troubleshooting that could not be resolved at the Tier 1 and 2 level.Duties Will Include
Provide technical support for escalations from Field Service Engineers and Technicians.Troubleshoot S&C equipment over the phone/teleconference and via e-mail with customers while documenting in updates in Salesforce.Collaborate with cross-functional teams to identify recurring customer issues and recommend areas for improvement or solutions.Identify parts for replacement/upgrade and work with sales to attain pricing.Read and interpret wiring diagrams.Occasional travel to support field services in troubleshooting and customer issue resolution visits.Perform product training on and offsite.Interfacing with sales, service and customer personnel to resolve customer issues, and to maintain or upgrade installed products.Process RMAs (Return Material Authorizations) when required.Understand and comply with all applicable Company policies and rules.What We Are Looking For
Minimum of Electrical/Electronic Engineering Technology Diploma or equivalent.Ontario Association of Certified Engineering Technicians and Technologists (OACETT) certification is an asset.4 years of previous experience in similar capacity.Ability to read electronic, electrical, wiring, and mechanical drawings and diagrams.Possess strong communication skills, both written and verbal to clearly present ideas in a variety of forums.Medium voltage protection product knowledge is preferred.Ability to travel to customer sites for training and support field service team members as necessary.Good interpersonal and presentation skills to work with team members at all levels across the organization.Good problem-solving skills.Eagerness to learn the S&C product ecosystem and continuously improve standards of customer support.Physical Effort
Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs.Work Environment
Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable or disagreeable events).Vacancy Disclosure
This posting is to fill a future vacancy within S&C Electric Canada.Artificial Intelligence Disclosure
Please note that S&C Electric Canada may use artificial intelligence (AI) tools to assist in the screening, assessment, or selection of applicants for this position.Why Work for S&C Electric Canada Ltd
With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability. We foster a collaborative, safety-focused environment where achievements are celebrated and growth is encouraged.What We Offer
Competitive compensation and performance-based bonusGenerous employer-matched retirement savings planThree weeks of paid vacation, plus paid holiday shutdown100% employer-paid health and wellness benefits, including:Medical, dental, vision, and prescription coverageHealth Care Spending Account (HCSA) & Personal Spending Account (PSA)Life, AD&DD, and disability insurance, with optional enhancementSummer hours programEducation reimbursementSeniority recognitionAccess to Spark LMS for continuous learning and developmentA safe and fun working environment where we celebrate our milestones.These are just some of the other reasons why S&C is a great place to work. At S&C, we believe in empowering our people and providing meaningful career opportunities.S&C Electric Canada Ltd. is an equal-opportunity employer.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.About Us
In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.
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