Director Admissions Referral Relations

Lead admissions strategy and referral relationships for CATC in a hybrid Markham model, using Salesforce and healthcare operations expertise.Reporting to the Vice President, Strategic Partnerships, this Director oversees CATC’s inbound call centre, admissions, and referent relations teams. The position connects individuals with appropriate care while supporting growth and revenue objectives. It requires leadership across patient intake, referral development, performance management, and process improvement.Key Responsibilities:
Develop admissions and referent relations strategy aligned with growth goalsOversee intake, eligibility verification, scheduling, and patient onboardingOptimize lead funnels, conversion rates, workflows, and Salesforce usageMaintain strategic referral relationships and support account growthAnalyze performance data and report outcomes to senior leadershipRequirements:
Bachelor’s degree in healthcare, business, or related field8–10+ years progressive leadership experience in healthcare operationsExperience managing referral relationships and growing patient volumeKnowledge of Ontario healthcare systems, patient flow, and regulationsExpert Microsoft Office skills and regular travel availabilityBring healthcare leadership, referral development, Salesforce expertise, and patient-access strategy to CATC’s admissions operations.
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