Service Branch Manager Canada

The SBM is focused on running the assigned facility. Focus on profitability, efficiency and identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location.

Responsibilities

• Responsible for day-to-day operations of assigned location.


• Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.) 


• Responsible for hiring and training for direct reports. 


• Conduct interviews, complete job reviews, set and review professional development goals for direct reports.  Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. 


• Ensure staff are motivated and productive. 


• Make recommendations for promotions, transfers, hiring, or exiting staff members.


• Schedule work of local team and coordinate schedules for larger jobs with other managers. 


• Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit work for quality. 


• Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.


• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.


• Work with Manager to ensure continuous improvement strategic business initiatives are developed and implemented. 


• Prepare a variety of reports as assigned. 


• Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks. 


• Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs. 


• All work and decisions shall be conducted in strict compliance with all regulatory law.


• Observe all safety rules and Best Practices; Follow all company policies and procedures. 

Required Experience and Qualifications:

• Bachelor’s degree in related field or equivalent experience and minimum of 8 years of experience.


• Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.


• Thorough understanding of testing, heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.


•  Must be able to work safely and adhere to all electrical safety procedures.


• Proven leadership and mentoring skills.


• Strong communication (written and oral). 


• Able to meet deadlines and handle multiple tasks. 


• Strong oral and written communication skills. 


• Able to work with various people throughout the organization-Customer Focused.


• Focus on accuracy and efficiency. 


• For positions that utilize a company vehicle, you will be required to have a valid driver’s license. 

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission  

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle. 

Our Vision   

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. 

Core Cultural Competencies  

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.


• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.


• You conduct yourself professionally, ethically, and honestly. 


• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.


• You are on time and preplan time off. 


• You produce a quality product. 

We are customer driven

• Our number one concern is our customers and our long-term relationships with them prove our dedication.


• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. 


• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. 

We focus on growth  

• We are dedicated to growing the company and our employees. 


• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. 


• You seek out new assignments and assume additional duties. 


• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). 

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.


• You efficiently and thoroughly complete assignments.


• You perform work assignments independently. 


• You propose new ideas and find better ways of doing things. 

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard. 


• You follow through on commitments in a timely way. 


• You produce easily understandable and accurate reports that meet customer and/or Company expectations. 


• You actively listen. You seek advice and help as appropriate. 


• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). 

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. 


• We collaborate with each other and our customers.


• You collaborate to create the best solutions for each other and our customers.


• You build strong relationships within the team, across RESA departments and locations and with customers and vendors. 

Additional Information   

Travel:  0-10%

Compensation: $130,000.00 - $160,000.00 annually

Physical Demands:  Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions. 

RESA Power is an equal opportunity employer.  Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.