Administrator, Shared Services

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. Join Home Trust as Administrator, Shared Services, and be part of our talented and growing team!

About the role:

The Administrator, Shared Services is responsible for the accurate and timely processing of financial transactions and account maintenance activities within the shared services portfolio. This role supports operational efficiency and ensures data integrity across customer accounts by collaborating with internal stakeholders including Contact Centre, Collections, Fraud, Legal, Funding, Renewals, Discharge and Finance.

Key Reponsibilties:

• Transaction Processing & Account Maintenance Process financial and non-financial transactions including adjustments, payments, reversals, and account updates
• Perform account maintenance activities in accordance with established procedures
• Ensure all transactions are completed accurately and within defined service level agreements (SLAs)
• Operational Support Support daily operational workflows, including queue management and service request processing
• Generate and review system reports to identify and resolve discrepancies
• Respond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and Finance
• Reconciliation & Reporting Perform account and transaction reconciliations to ensure data accuracy and completeness
• Investigate and resolve variances or exceptions in a timely manner
• Maintain tracking logs and provide reporting for operational and audit purposes
• Quality Control Conduct regular quality checks and audits on processed transactions and account setups
• Document findings and escalation discrepancies to management as required
• Support adherence to internal controls and risk management practices
• Convenience Cheque Processing Review and validate convenience cheque requests against client and account information
• Process cheque postings, stop payments, and related servicing requests
• Ensure compliance with fraud prevention and operational controls
• Risk & Compliance Adhere to all applicable regulatory requirements, internal policies, and procedures
• Ensure all activities align with organizational risk management frameworks
• Escalate potential risks, control gaps, or policy breaches appropriately

What we’re looking for:

• Post-secondary degree or diploma in Business, Finance, or related field
• Minimum 2 years of experience in financial services operations
• Credit card operations experience preferred
• Call centre or customer-facing financial services experience is an asset.
• Strong financial acumen with attention to detail, including knowledge of credit card operations, risk, and compliance
• Advanced analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills with proficiency in MS Office (Excel, Word), and a collaborative, customer-focused approach

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.

What you can expect - pay & process:

Expected base salary range is $50,000 - $55,000, plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer.

Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca