Customer Success Account Manager

Own customer retention and growth at AMZ Prep while managing account relationships, service requirements, and cross-functional delivery across North America.As a Customer Success Manager, you will manage a portfolio after launch and serve as its primary customer contact. You will coordinate with Operations, IT, and Finance while translating requirements into deliverables. The role combines relationship building, performance reporting, invoice auditing, and solutions-focused problem solving.Key Responsibilities:
Manage retention, satisfaction, and growth across assigned customer accountsCoordinate customers with Operations, IT, and Finance teamsTranslate requirements into deliverables and maintain SLA commitmentsLead business reviews with insights and recommendationsMaintain documentation, follow-ups, invoices, and account receivablesRequirements:
Experience in customer success, account management, or related fieldsAbility to manage multiple accounts and competing prioritiesStrong communication, relationship-building, and stakeholder management skillsExcellent organization, independence, and follow-throughAnalytical, detail-oriented, solutions-focused approachBuild trusted customer partnerships through account ownership, analytical insight, SLA performance, and coordinated service delivery at AMZ Prep.
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