COAST / MCRT Supervisor

Type

Full-Time

Location

Brantford, ON

Salary

$61,601.00

Positions

Posted

June 22, 2026

Expires

July 31, 2026

Hours of Work

Monday to Friday (Mon, Wed, Thurs, Fri - 8:30-4:30 or 9-5 and Tues 12-8)

Duties

We are recruiting for a COAST/MCRT Supervisor to support our Mobile Crisis Rapid Response Team (MCRT) & Crisis Outreach and Support Team (COAST). This includes supporting individuals in crisis through first and secondary response including mental health and addictions intervention. This includes mobile calls and assertive outreach in partnership with police and transporting individuals needing psychiatric care to hospital.

• Provide administrative and clinical supervision, coaching, scheduling support, and day-to day guidance to direct service staff.
• Support staff performance, development, accountability and engagement through effective supervision and communication practices.
• Coordinate mobile crisis response activities, including first and secondary response in partnership with police and community partners.
• Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
• Maintain accurate documentation, client files, reporting requirements, and data integrity
• Promote collaboration across programs, departments, referral sources to support coordinated service delivery.
• Support and monitor referral, intake, triage, assessment, safety planning, short-term crisis intervention processes.
• Contribute to a safe, clean and respectful work environment by supporting health and safety practices and identifying risks and concerns.
• Facilitate and/or participate in department and sector case management meetings

Qualifications

• College or University degree in Social Services
• Provide proof of current registration in good standing with a governing body such as CRPO or OCSWSSW
• Minimum of 2 years’ experience working with individuals, groups and/or families affected by addictions and mental health and specific experience in a leadership role
• Must have experience assessing for safety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments to identify strengths, needs and level of risk, and case management
• Knowledge of evidence-informed best practices in the delivery of services to individuals in crisis
• Be proficient in MS Office and be familiar with databases
• Have access to reliable transportation, as some travel may be required
• Be able to manage occasional severe exposure to direct and vicarious trauma
• Mediation, conflict resolution and leadership training preferred.

Eligibility

• Authorized to work in Canada
• Vacant Position

Benefits

SOAR offers meaningful work, supportive leadership, and the opportunity to make a direct impact in the community.

• Join a collaborative team dedicated to reducing stigma and improving access to support.
• Use your leadership skills to coach, mentor and support staff in meaningful direct service work.
• Contribute to responsive crisis services that promote safety, dignity and hope.
• Work alongside other programs and community partners to strengthen service coordination and client outcomes.
• Be part of an organization that values continuous learning, professional growth, and quality improvement.
• Salary: Starting at $61,601.00 annually.
• Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
• Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.
• A supportive, values-driven workplace that prioritizes your well-being.

How to Apply

Ready to Make an Impact?

We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.

Apply by: July 6th, 2026

| Reference: COAST/MCRT Supervisor

Email Applications to: ***email_hidden***

Only those selected for an interview will be contacted.

Our Commitment to Job Seekers

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.