Rooms Experience Guide

Job Responsibility:

Are you ready to join the adventure?! We're seeking talented individuals with a passion for excellence in guest services. VRGE Revelstoke is a multi-faceted space where guests can check-in, connect with friends or grab a bite while lounging in the comfort of our beautifully designed lobby and well-appointed guest rooms.

Your role is to act as a guide through the VRGE Revelstoke experience ensuring each guest receives quality service and dedication through the superior cleanliness and amenities available within each room and public area.

VRGE Revelstoke associates are able to create a memorable and lasting impression whereby every guest is greeted and addressed with the utmost energy and friendly demeanor, provided with detailed direction and assistance, and ensured they receive fast and efficient service. At VRGE Revelstoke, we “think like a guest, and act like an owner”. We are looking for team members who try to make every stay an unforgettable experience for our guests.

The Room Experience Guide role may be for you if:

You enjoy supporting a memorable stay for guests through the comfort of a clean and well-maintained property. You are friendly, patient, and calm under pressure. You love organizing, working on your feet, and have an eye for small details. You communicate clearly, speak well, and aren't afraid of a fast-paced workplace. If this sounds like you, we can't wait for you to join our team!

Room Experience Guide Key Roles:

• Being enthusiastic, professional, and hospitable
• Being knowledgeable of all hotel facilities and services
• Ensuring the highest level of guest service through adhering to all processes and standards for execution, organization and cleanliness
• Thoroughly cleaning all guest rooms & bathrooms and stocking items as necessary
• Reporting all damaged equipment, safety issues, low stock, and injuries, as well, handle and report lost and found items immediately
• Vacuuming rooms and mopping tiles
• Changing and replacing bed linens and towels
• Disposing of waste and recyclables and replacing bags
• Graciously handling all guest concerns in a timely manner, alerting the Manager and involving them when necessary
• Provide correct and compelling tourist and destination information to guests and owners
• Completing regular deep cleaning tasks as assigned
• Maintaining a safe working environment at all times
• Maintaining confidentiality of all guests and information
• Following all legislative requirements and internal standards, policies, and procedures while upholding the company's core values
• Other relevant and related duties as assigned

Competencies:

• Collaborative : Focused on success of the team not the individual
• Passionate : Provides exemplary guest service and aims to builds relationships
• Knowledgeable : Provides clarity to guests about accommodations or food and beverage inquiries with the ability to make intuitive suggestions based on guest preferences
• Entrepreneurial : Demonstrating personal initiative, unwavering determination, and proactive measures to achieve the utmost guest satisfaction, all while advancing VRGE Revelstoke's business objectives.
• Organized : Can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Job Requirements:

• Ability to prioritize and stay organized in a high-paced environment
• Fluency in English both written and verbal with the ability to follow written and verbal instructions
• Confident in striking up conversation and connecting with guests in a positive and upbeat manner
• Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays
• Must be able to push, carry and lift items weighing up to 50lbs, must be able to stand, stoop, crouch, twist, stretch and bend
• Must be able to stand and move for extended periods of time to continuously perform essential job functions
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

What you can expect:

• A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
• A growing company with opportunities for advancement, relocation, and development
• A robust benefits package, for qualifying employees, that includes dental and medical coverage
• Annual, corporate wide, salary and wage reviews
• Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

#VRGERevy

Job Types: Full-time, Seasonal

Pay: From $18.75 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• Store discount
• Vision care

Schedule:

• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Revelstoke, BC V0E 2S0: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person