IT Technician/Help Desk Support

Join Our RMP Advisors Team!

We are growing and on the hunt for an IT Technician/Help Desk Support!Why RMP Advisors? We're one of the largest independently owned accounting firms in the region, offering a full range of services including auditing, accounting, bookkeeping, tax planning, compliance, and management consulting. We pride ourselves on our progressive and rewarding environment.

What We Offer:

• Relaxed and fun working environment with team building events.
• Work-life balance and health & wellness initiatives.
• Remarkable growth opportunities with competitive salary, comprehensive benefits with RRSP.
• Friday’s off in July and August
• So much more..

The IT Technician/Help Desk Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations working closely with our 3rd party vendor. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. This role is also responsible for recording problems/solutions within the help desk system. This role is designed to grow into a more senior IT position over time as the team expands.

Key Responsibilities

• Provide day-to-day technical support for hardware, software, and user access issues
• Monitor and manage endpoints using the firm’s remote monitoring and management platform
• Perform remote troubleshooting, patching, and maintenance across desktops and laptops
• Support and administer Microsoft 365 environments, including:
• Outlook, Teams, OneDrive, and SharePoint
• User provisioning, licensing, and access management
• Diagnose and resolve issues efficiently, escalating to the Managed Service Provider (MSP) or IT Manager when required
• Take ownership of issues from initial report through to resolution and user follow-up
• Perform workstation setup, imaging, deployments, and lifecycle management
• Fulfill onboarding and offboarding processes (user setup, permissions, device readiness)
• Maintain clear documentation of issues, resolutions, and system changes
• Identify recurring issues and work with internal IT and the MSP to improve systems and processes
• Provide user-friendly guidance and informal training to staff as needed
• Handle IT requests with a strong focus on data security, confidentiality, and client information protection

Ideal Candidate

• College diploma or university degree in Information Technology or a related field
• 2-3 years of IT support experience (required)
• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Windows desktop environments
• Remote support / RMM tools
• Strong troubleshooting and problem-solving skills
• Ability to prioritize work effectively in a fast-paced environment without a formal ticket queue
• Strong communication skills with the ability to explain technical concepts simply
• Customer-focused mindset with a high level of professionalism
• Strong attention to detail and documentation habits
• Eagerness to learn and grow within an IT environment

Nice to Have Qualifications

• CompTIA A+ / Network+ or similar certifications
• Experience with remote monitoring tools or endpoint management platforms
• Exposure to networking concepts (Wi-Fi, VPN, etc.)
• Experience in a professional services or accounting environment

Interested? Apply today and lets talk!

Pay: $58,000.00-$70,000.00 per year

Work Location: In person