Workforce Scheduling Optimization Engineer

Engineer workforce scheduling and resource allocation solutions for Miratech's global Workforce Management product stream. Use CP-SAT, mathematics, and software engineering to improve planning services.As an Operations Research Engineer, you will solve complex contact center planning problems at enterprise scale. Your work translates business requirements into mathematical models and optimization objectives, then integrates those models into production-grade services. You will collaborate with workforce-planning stakeholders, architects, Product, and engineering teams.Key Responsibilities:
Design models for scheduling, staffing, and resource allocationFormalize business rules into maintainable constraint modelsMeet latency targets for forecast group volumesValidate schedules for operational usability with stakeholdersPresent methodologies and results to business stakeholdersRequirements:
Six or more years implementing optimization in productionHands-on OR-Tools CP-SAT experienceExperience with large datasets and large-scale optimizationAbility to translate requirements into mathematical modelsStrong analytical, problem-solving, and communication skillsBring workforce scheduling expertise, constraint modeling, and analytical communication to Miratech's enterprise optimization engineering work.
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