F&B Manager

Position Overview:
We are seeking an experienced, enthusiastic, and approachable Food and Beverage Manager to oversee the day-to-day operations. This role is essential to creating a welcoming dining environment, ensuring exceptional guest experiences, and leading a team of dedicated staff. The F&B Manager will coach and motivate the team, uphold our service standards, and ensure smooth operations while promoting a fun and friendly atmosphere for all guests.

What we offer:

• Competitive compensation

• Discounts on food

• Opportunities for career advancement

• Free parking

• Free on-site gym access

• Company-wide events

• Playground Cares volunteer opportunities

Responsibilities:

• Ensure that all direct reports adhere to the established workflows, procedures and processes

• Complete checkpoints on each shift, provide corrective measures when needed and report accurately

• Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end-of-day procedures, troubleshooting, and service calls

• Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members

• Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest

• Ensure that the organization's initiatives, as communicated to you by the F&B General Manager, are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions or the like

• Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department's budget

• Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and ensure their adherence in day-to-day matters

• Maintain continuous guest interactions and provide feedback on guest experiences

• Manage guest complaints and concerns and ensure total guest satisfaction at all times

Qualifications:

• Minimum of 2 years of management experience within a full-service restaurant

• Demonstrated ability to drive revenue, without sacrificing the team and customer experiences

• Highly organized, responsible and reliable

• Ability to delegate, follow up and drive accountability

• Ability to work cohesively as part of a team and build relationships

• Confident in training

• Excellent understanding of customer service and the drive for satisfaction

• Demonstrates a passion for the food and beverage industry and knowledge of current trends

• High proficiency in the English and French languages with excellent communication skills, written and spoken