Front Desk Night Associate

Job Overview

We are seeking a dedicated and professional Front Desk Associate to join our team. The ideal candidate will serve as the first point of contact for residents and visitors, providing exceptional customer service in a residential environment.

Duties

• Greet residents and visitors warmly, ensuring a positive first impression.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Responds to call-outs by scheduling a replacement or filling in 24 hours a day.
• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Associates and assists to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Monitors Emergency Response System.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Follows safety procedures and maintains a safe work environment.
• May be assigned other duties by the on-site property manager.

If you are passionate about providing outstanding service and have the skills necessary for this role, we encourage you to apply for the Front Desk Associate position.

Requirements

Experience

• Works independently, with minimized supervision.
• Demonstrates excellent customer service, communication and time management skills.
• 2 years of Concierge/Security experience (required)
• Experience handling telephone-based interactions.
• Experience communicating clearly with residents, visitors, or service providers.
• Experience responding calmly and efficiently to emergencies.

Schedule

• 8 hour shift
• Night shift
• Weekends as needed

Language

• English (required)

Licence/Certification

• Security License (required)

Eligibility

• Eligible to work in Canada.

Benefits

Diamond offers benefits including 80% dental and vision coverage after a 3-month probation period, along with opportunities for growth.