Technical Quality Coach - Approvals

Do you have a keen eye for detail and the confidence to assess quality and standards in a regulated environment?Are you committed to delivering fair, consistent, and customer-focused outcomes?Would you like to play a key role in improving the quality of statutory vehicle testing?If so, we’d love to hear from you!The Vehicle Services Quality Centre of Excellence plays a vital role in maintaining the high standards and consistency of vehicle approval testing across Driver and Vehicle Standards Agency (DVSA) approval testing sites and working closely with Vehicle Examination Facilities (VEFs), vehicle presenters, and testing colleagues, the team provides quality assurance, guidance, and support to ensure fair, accurate, consistent testing outcomes and efficient, compliant and safe working environments. Through a commitment to continuous improvement and customer service, the team helps deliver simple, clear, and trusted services that keep Britain's roads safe.Joining our department comes with many benefits, including:Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthdayFlexible working options where we encourage a great work-life balance.Read more in the Benefits section below!Find out more about what it's like working at DVSA:DVSA roles: Driver and Vehicle Standards Agency - Department for Transport CareersAs a member of the Vehicle Services Quality Centre of Excellence, you will provide a professional, approachable, and customer-focused service to internal and external stakeholders, upholding Civil Service values and cultural aspirations. Working closely with Vehicle Services Delivery Managers and Technical Quality Leads, you will help drive quality assurance and service improvements. You will also provide coaching and mentoring to Specialist Vehicle Standards Assessors (SVSA) colleagues, ensuring consistent application of operating instructions and supporting the delivery of high-quality customer outcomes.Do you have a keen eye for detail and the confidence to assess quality and standards in a regulated environment?Are you committed to delivering fair, consistent, and customer-focused outcomes?Would you like to play a key role in improving the quality of statutory vehicle testing?If so, we’d love to hear from you!The Vehicle Services Quality Centre of Excellence plays a vital role in maintaining the high standards and consistency of vehicle approval testing across Driver and Vehicle Standards Agency (DVSA) approval testing sites and working closely with Vehicle Examination Facilities (VEFs), vehicle presenters, and testing colleagues, the team provides quality assurance, guidance, and support to ensure fair, accurate, consistent testing outcomes and efficient, compliant and safe working environments. Through a commitment to continuous improvement and customer service, the team helps deliver simple, clear, and trusted services that keep Britain's roads safe.Joining our department comes with many benefits, including:Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthdayFlexible working options where we encourage a great work-life balance.Read more in the Benefits section below!Find out more about what it's like working at DVSA:DVSA roles: Driver and Vehicle Standards Agency - Department for Transport CareersAs a member of the Vehicle Services Quality Centre of Excellence, you will provide a professional, approachable, and customer-focused service to internal and external stakeholders, upholding Civil Service values and cultural aspirations. Working closely with Vehicle Services Delivery Managers and Technical Quality Leads, you will help drive quality assurance and service improvements. You will also provide coaching and mentoring to Specialist Vehicle Standards Assessors (SVSA) colleagues, ensuring consistent application of operating instructions and supporting the delivery of high- quality customer outcomes.Your responsibilities will include, but aren’t limited to:Deliver quality assurance checks across vehicle approval activities to ensure compliance with DVSA standards, policies and procedures.Provide coaching, mentoring and technical guidance to support consistent and high-quality approval decisions.Analyse quality data and identify trends, risks and areas for continuous improvement.Support appeals, complaints investigations, technical inspections and approval-related assurance activities.Support the authorisation, review and ongoing suitability of Vehicle Examination Facilities (VEFs), providing technical assurance and recommendations to support approval activities.Act as a subject matter expert, supporting the Quality Centre of Excellence and driving quality improvements across the approvals network.For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.Proud member of the Disability Confident employer schemeTechnical Quality Coach - Approvals Company: Government Recruitment#J-18808-Ljbffr