Senior National Claims Specialist

Company: Sovereign Insurance
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
The Opportunity:At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When you grow, we grow — your success crowns ours.
We value diverse perspectives, bold ideas, and people who lift others up. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.
That shared commitment strengthens our culture and moves us forward — together. That’s the Crown Effect.
Our National Claims Operations team is looking for an experienced Sr National Claims Specialist to join our highly respected team. Our ideal candidate will be an expert in claims examining, including monitoring claims in legal proceedings, negotiating and settling claims, as well as providing support, training and mentoring of other team members. If you have a passion for problem solving, a keen sense of urgency, and take great pride in providing exemplary customer service, this could be the opportunity for you!
How you will create impact:
Examining all varieties of claims including;
commercial property, casualty, cargo, auto, energy, E&O/D&O, Cyber, Equipment Breakdown, excess.
Investigating claims as assigned within authority and provide control and direction to adjusters, vendors, and solicitors to ensure adjusting standards and litigation protocols are adhered to.
Demonstrating extensive knowledge of;
insurance coverages, claims handling procedures, investigation methods, negotiation tactics and internal/external auditing.
Fostering and maintaining positive relationships with all internal and external contacts including underwriting teams, broker partners and vendors.
Coaching, training and developing team members and providing timely feedback to achieve department objectives.
How you will succeed:
You thrive on delivering our exceptional client experience through positive and engaging relationships;
embracing accountability to achieve effective results.
You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
You are open and adaptable to changing conditions with a natural curiosity to explore new opportunities or innovations.
You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
To join our team:
Minimum 10 years of commercial claims experience is required.
CIP/FCIP designation is an asset.
Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
What you need to know:
Detail oriented work that requires a high degree of mental concentration for extended periods of time.
You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
You will travel occasionally.
You use strong judgement and interpersonal skills to build relationships internally and work effectively with people at all levels of the organization.
You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What's in it for you?
Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work.
A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard.
Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs.
Support for your well-being — a holistic approach to physical, mental, social, and financial wellness.
Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.
Salary informationExpected salary range $114,021 to $164,000
Salary placementThe salary amount for the successful candidate is determined by Sovereign in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive payEmployees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
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