Territory Manager

About MSupply TMmSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.
About MSupply TMmSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.
With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.Com.
About Marks SupplyMarks Supply, part of the mSupply family of brands, has served customers across Ontario since 1962 with top-quality HVAC, hydronics, PVF, and plumbing products and exceptional service. From OEM equipment and replacement parts to value-added support, Marks Supply provides professional contractors with the products and expertise they need to keep their businesses moving.
Job SummaryThe Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Director of Sales and provides ongoing insights on market competition and territory trends.
Duties And Responsibilities
Delivers proactive, timely customer service across multiple communication channels
Resolves or escalates issues with effective follow-up
Collaborates with internal teams to address concerns and strengthen relationships
Maintains a solution-focused approach in all interactions
Builds strong customer relationships and drives account growth within territory
Increases sales with existing customers through regular engagement
Communicates monthly with accounts on products, promotions, training, and updates
Supports vendor objectives and company sales initiatives
Conducts cold calls and manages a pipeline aligned with growth targets
Closes sales with compelling presentations tailored to the audience
Advises customers on sales strategies and pricing to support business growth
Ability to search for and develop new business opportunities within assigned geographical territory
Maintains organized and timely completion of administrative tasks
Submits accurate expense reports promptly
Keeps customer email lists current and organized
Schedules appointments accurately using the CRM system
Promotes marketing initiatives including promotions, flyers, specials, and training
Conducts market pricing studies
Demonstrates in-depth knowledge of company product lines with accuracy and confidence
Maintains an organized personal library of sales and technical materials for all product categories
Supports collection efforts for outstanding accounts receivable as directed
Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
Performs additional duties as assigned, with flexibility to adapt to evolving business needs.
Qualifications
Minimum 3+ Years Appliance Sales and or Distribution sales experience
Business Development and Proficient CRM and Pipeline experience
Physical Demands
Sitting at a desk or using a computer for prolonged periods
Manual dexterity for typing, handling small objects
What We OfferWe care about your well-being from day one. Here’s a snapshot of the benefits we provide:
Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
Life insurance, plus short- and long-term disability coverage
RRSP with company contributions
Paid time off - vacation, holidays and personal days
Employee Assistance Program (EAP);
Employee discounts and much more...
Additional InformationCompensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at View email address on ca.hrm.tc
mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact View email address on ca.hrm.tc
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