Senior Solutions Architect at TELUS Digital

Elevate cloud contact center solutions as a Senior Manager at TELUS Digital in a hybrid role based in Toronto or Vancouver. Spearhead innovative designs using Genesys CCaaS for exceptional customer experiences.

In this technical pre-sales role, you will leverage over five years of experience in solutions architecture to architect modern cloud contact center solutions. Your deep technical knowledge and client engagement expertise will be key in addressing complex business needs and driving the sales lifecycle.

Key Responsibilities: • Lead technical pre-sales engagements, including discovery sessions • Architect cloud contact center solutions using Genesys Cloud CX • Partner with sales and delivery teams for solution scoping • Build world-class demos for various verticals • Design scalable architectures integrating Genesys CCaaS with CRM systems

Requirements: • 5+ years in solutions architecture or technical consulting • Strong expertise in Genesys Cloud CX • Familiarity with CRM systems like Salesforce • Proven experience in enterprise cloud solutions • Bachelor's degree in Computer Science or related field

Transform customer experiences through technical leadership and innovative architecture at TELUS Digital. #J-18808-Ljbffr