Senior Customer Success Manager Ccaas

Lead enterprise customer success at Bell through CCaaS adoption, change management, and data-driven optimization. This is a full-time, on-site management position.As Senior Manager, Customer Success and Transformation, you will lead teams supporting Bell’s largest Enterprise clients. You will oversee training, onboarding, analytics, and long-term value realization for contact center solutions. The role reports to the Director of Professional Services, CCaaS.Key Responsibilities:
Drive customer value through enterprise business reviewsOversee change management, training, and onboarding programsUse analytics to measure platform usage and business impactCreate scalable customer onboarding and value realization frameworksBuild and manage Customer Success and Change Management specialistsRequirements:
Strong understanding of CCaaS ecosystems and business applicationsExperience with large-scale SaaS change management and trainingMinimum five years in Customer Success or related workStrong analytical, presentation, and stakeholder management skillsFrench knowledge required for Quebec positionsApply your enterprise customer success, CCaaS, analytics, and change management expertise at Bell in Ontario or Quebec.
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