Liquor Cannabis Market Support Director

Lead liquor and cannabis partner support at Manitoba Liquor and Lotteries, using strategic planning and commercial operations leadership. Support business partners across Manitoba.As Director, Liquor & Cannabis Market Support Centre, you will lead customer contact centers, retail support teams, and partner services. The position oversees operational troubleshooting, site support, supplier relationships, performance reporting, and governing documents. You will collaborate with Strategy, Implementation & Analysis, Finance, Supply Chain, Marketing, suppliers, legal counsel, and government relations. The work supports private-channel performance and sustainable revenue growth.Key Responsibilities:
Lead liquor and cannabis contact centers and retail support teamsOversee partner site visits, onboarding, applications, and operational supportResolve delivery, payment, quality, recall, and discrepancy issuesMonitor purchasing, product catalogue, supplier, and distribution performanceDevelop initiatives, agreements, indicators, and corrective action processesRequirements:
Degree in Commerce, Business Administration, or related disciplineTen years progressively responsible business experienceAt least five years leading people and managing teamsExcellent communication, analytical, leadership, and strategic planning skillsKnowledge of regulated markets, P&L, Balance Sheet, and ROIApply commercial leadership, partner service expertise, and strategic analysis to Manitoba’s liquor and cannabis retail channels.
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