Senior It Service Delivery Executive
Connor, Clark & Lunn Financial Group (CC&L)
Drive IT service delivery and operational improvements at Connor, Clark & Lunn Financial Group in Toronto. This senior-level role demands robust communication skills and technical leadership.
As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs. Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights.
Key Responsibilities: - Implement best practices in service delivery - Manage major incident resolution and communication - Collaborate with IT and business stakeholders - Oversee vendor contracts and performance metrics - Analyze operational data for process improvements
Requirements: - Bachelor’s degree in a relevant field - 10+ years in IT service management - At least 5 years of leadership experience - Strong knowledge of ITIL processes - Excellent communication and leadership skills
Be at the forefront of enhancing IT service quality and organizational effectiveness as a Senior IT Service Delivery Executive at Connor, Clark & Lunn Financial Group.#J-18808-Ljbffr
As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs. Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights.
Key Responsibilities: - Implement best practices in service delivery - Manage major incident resolution and communication - Collaborate with IT and business stakeholders - Oversee vendor contracts and performance metrics - Analyze operational data for process improvements
Requirements: - Bachelor’s degree in a relevant field - 10+ years in IT service management - At least 5 years of leadership experience - Strong knowledge of ITIL processes - Excellent communication and leadership skills
Be at the forefront of enhancing IT service quality and organizational effectiveness as a Senior IT Service Delivery Executive at Connor, Clark & Lunn Financial Group.#J-18808-Ljbffr
Vacancy posted 1 hour ago
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