Bilingual Senior Technical Product Manager (ENG/FR)

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Senior Technical Product Manager, Montreal (Quebec)

In this role, you will work closely with the Delivery Director of Pharmacy Operations and Technology, project teams, Loblaw Technology Colleagues and Pharmacy Business colleagues to ensure projects are delivered in a manner that achieves the business objectives, while following a defined project management methodology, both Waterfall or Agile, ensuring that the solution implemented is both supportable and sustainable.

The Senior Technical Product Manager is accountable for the product strategy, roadmap, delivery, adoption, and performance of technical capabilities that support Quebec store and pharmacy operations. The role works directly with store associates and colleagues in French, translates operational needs into clear product requirements, and develops sufficient Kroll fluency to understand end-to-end workflows, integration points, user roles, configuration differences, and production issues.

You will also be accountable for the overall execution of project processes and deliverables in-line with the project plan, including planning, financial, communication, stakeholder, risk and issue, and scope management.

What You’ll Do:

• Lead discovery with store associates, pharmacy teams, operations leaders, and support colleagues; observe work in context before proposing solutions.
• Define an outcome-based product strategy and roadmap aligned with customer value, operational priorities, regulatory obligations, privacy, security, and enterprise architecture.
• Translate workflow needs into user journeys, process maps, user stories, acceptance criteria, data requirements, non-functional requirements, and measurable success indicators.
• Own prioritization and backlog decisions using evidence, risk, business value, patient/store impact, effort, dependencies, and strategic fit.
• Partner with engineering, design, quality assurance, data, architecture, privacy, security, pharmacy/clinical stakeholders, operations, change management, and vendors.
• Understand Kroll workflows and adjacent integrations well enough to identify the affected screen, role, record, status, data flow, interface, configuration, and failure point.
• Lead release readiness, store communication, training coordination, rollout planning, support handoff, monitoring, and post-release learning in both French and English as needed.
• Triage production issues calmly; document reproducible steps, expected versus actual results, business impact, affected users, workaround, and sanitized evidence.
• Measure adoption and outcomes; use qualitative feedback and quantitative evidence to improve the product and reduce avoidable rework or store friction.
• Mentor product peers, improve product practices, and create shared clarity across teams without relying on formal authority.

What you Bring:

• Senior-level product management experience with complex enterprise, retail, healthcare, or operational software.
• Professional working proficiency in spoken and written French for Quebec store interaction, facilitation, issue triage, and change communication.
• Technical fluency in APIs, integrations, data flows, identity and access, environments, logging, monitoring, defect reproduction, and release management.
• Demonstrated ability to work with frontline users, convert ambiguous needs into decisions, and manage trade-offs across multiple stakeholder groups.
• Strong awareness of privacy, security, auditability, least-privilege access, and careful handling of sensitive information.
• Experience with Kroll or another pharmacy management system, pharmacy operations, adjudication/claims workflows, or store technology.
• Experience supporting bilingual products, Quebec users, vendors, or regulated operational environments.
• Degree or equivalent practical experience in product management, technology, business, healthcare, engineering, or a related field.

What Loblaw Offers You

• We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.
• Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.
• Loblaw colleagues also enjoy:
  • Work Perks Program
  • Tuition Reimbursement & Online Learning
  • Pension & Benefits
  • Paid Vacation

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.