Senior Field Services Engineer Support

Support S&C Electric Canada customers remotely through technical troubleshooting, wiring diagrams, and hybrid work with two work-from-home days.This senior specialist supports S&C Protection and Automation products through Tier 3 assistance. The position suits a technical professional with strong analytical skills and field service experience troubleshooting medium voltage equipment. Customers receive support by phone, video conferencing, email, and Salesforce. The work helps resolve complex product application issues beyond Tier 1 and Tier 2 support.Key Responsibilities:
Provide technical support for escalations from Field Service Engineers and TechniciansTroubleshoot equipment issues through phone, teleconference, email, and SalesforceCollaborate on recurring customer issues and recommend improvementsIdentify replacement or upgrade parts and obtain sales pricingProvide product training and occasional customer-site troubleshooting supportRequirements:
Electrical or Electronic Engineering Technology Diploma or equivalentFour years of experience in a similar capacityAbility to interpret electronic, electrical, wiring, and mechanical diagramsStrong written, verbal, interpersonal, and presentation skillsMedium voltage protection product knowledge preferred;
travel ability requiredApply technical analysis, customer communication, and medium voltage troubleshooting to support S&C products through Tier 3 service.
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