Quality Operations Associate

Quality Operations Associate

Introduction

At Caméléon, we believe that happiness at work comes from the right match between the right role, the right company, the right manager, and a stimulating environment where you can thrive.

Today, we are offering an exciting opportunity to join a well-established company in the medical device industry, where quality, innovation, and patient safety are at the heart of everything they do.

If you are passionate about quality, detail-oriented, and enjoy understanding, analyzing, and improving processes, this opportunity could be exactly what you are looking for!

Job Details

Location: Pointe-Claire, QC

Employment Type: Full-time permanent position

Work Environment

You will join a well-established organization in the medical device sector, recognized for the quality of its products and its strong commitment to patient safety.

You will work within a collaborative and multidisciplinary team, interacting with Commercial (Branded and Private Label), Operations, Customer Service, Supplier Quality, and Regulatory Affairs teams.

This is a dynamic environment where your ability to analyze, propose solutions, and drive improvements will have a real impact.

Your Day-to-Day Role

As a Quality Operations Associate , you will play a key role in managing quality activities, with a strong focus on complaint handling and continuous improvement.

More specifically, you will:

• Manage customer complaints in an ISO 13485 regulated environment
  
• Lead and support quality investigations (root cause analysis, risk assessment, resolution)
  
• Ensure proper tracking and effectiveness of CAPAs (Corrective and Preventive Actions)
  
• Collaborate with cross-functional teams to resolve quality issues
  
• Identify trends and recommend improvement actions
  
• Participate in internal audits and support compliance with the Quality Management System (QMS)
  
• Maintain accurate and compliant documentation in line with regulatory requirements
  
• Actively contribute to continuous improvement of quality processes
  

The Must-Haves

• College diploma (DEC) in a scientific field
  
• Minimum of 3 years of experience in an ISO 13485 regulated environment
  
• Experience in Quality Assurance (QA), ideally with complaint handling or CAPA
  
• Good understanding of Quality Management Systems (QMS)
  
• Strong communication skills in both French and English (written and spoken)
  
• Strong attention to detail, analytical mindset, and sound judgment
  
• Ability to manage multiple priorities in a fast-paced environment
  
• Team player with a strong customer-centric mindset
  

Nice to have:

• Experience in complaint handling
  
• In-depth knowledge of ISO 13485
  
• Experience with QMS and ERP systems
  
• Training or certification in Quality Assurance or Root Cause Analysis
  

6 Great Reasons to Apply!

• Join a recognized company in the medical device industry
  
• Play a key role with direct impact on product quality and patient safety
  
• Work in a collaborative and stimulating environment
  
• Grow your expertise in a highly regulated quality environment
  
• Be involved in meaningful continuous improvement initiatives
  
• Enjoy a structured, supportive, and people-focused workplace
  

Ready to Join the Adventure?

We can’t wait to meet you!

Send us your application today or reach out confidentially. At Caméléon, we are always looking for passionate talents ready to make a difference