Head Of Business Planning & Governance

Do you have experience in program/project management, are you interested in working in the customer services environment in a dynamic team and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Head of Business Planning & Governance to join our Fleet Efficiency in-service team based in Mirabel (Québec, Canada), where you will work jointly with our Customer Services organization to support the A220 operators.

You will be part of the Fleet Efficiency team responsible to ensure safe & economic operation of the A220 fleet in-service while continuously improving the Customer satisfaction. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Reporting to the Head of Fleet Efficiency, you will contribute to the basic mission of the Fleet Efficiency team to ensure safe & economic operation of the Airbus A220 fleet in-service while continuously improving the Customer satisfaction. You will be working on the management of the governance of the A220 Customer Services and precisely supporting the performance of the resolution of the major in-service issues of the A220 fleet.

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

• Steer the operational and economic performance of the In-Service Fleet Efficiency team and the overall governance of the A220 Customer Services organization by leading the following transverse activities:
  • Lead major governance bodies:
    • MISP / SISP (Major / Significant In-Service Problems) Governance: Ensure the resolution performance steering of major in-service problems, schedule monitoring, risk and cost management, transverse coordination with Engineering and In-Service Operations, and monthly visibility to customers with escalation if needed up to the Executive Committee
    • “Customer Satisfaction Improvement” Portfolio Arbitration and Decision Committee: Structure and lead the governance for budget arbitration and project selection (validation of business cases, fleet ROI, severity criteria, arbitrations, and execution capacity).
  • Coordinate the definition of Key Performance Indicators (KPIs) for the entire A220 Customer Services organization and ensure their alignment with A220 Top Company Objectives (TCO/TFO).
  • Consolidate, analyze, and report monthly entity performance, and integrate these data into Airbus tracking platforms to ensure complete cross-programme visibility.
  • Coordinate safety and airworthiness of the in-service fleet by monitoring ongoing modification and improvement action campaigns.
  • Optimize internal governance processes, ensure adherence to company standards, and deploy Operational Excellence practices.
  • Prepare for the future by leading the transformation strategy, evolution of the transverse project portfolio, and team regionalization in direct support of customer proximity.
• Oversee overall financial planning (AOP - Annual Operating Plan), P&L management (ABS P&L), and risk & opportunity management for all A220 Customer Services.
• Manage business cases, expenditure tracking, and budget provisions for major aircraft retrofit campaigns, representing a multi-ten million dollar budget.
• Act as Portfolio Leader for customer satisfaction improvement projects, with full responsibility for the annual budget allocation and strategic arbitrations.
• Develop project management maturity within the In-Service Fleet Efficiency team, including deploying methodologies, structuring tools, and leadership skills.

• Engineering or Project Management degree;
  
• Minimum of fifteen (15) years of experience in an Engineering, aircraft operation, or program management environment, with a minimum of five (5) years in a management role;
  
• Demonstrate strong program management skills, including an agile approach;
  
• Financial acumen specific to Airbus Canada, with highly desirable experience in managing important multi-disciplinary projects and high-value budgets;
  
• Excellent interpersonal, analytical, and communication skills to interact with different level management, including a proven ability to interface directly with Executives and customers;
  
• At ease in complex ecosystems and have an understanding of Program driven organizations;
  
• You are processoriented and have experience in incorporating new ways of working;
  
• Promote teamwork and act with leadership;
  
• Customer focused and behave with integrity at all times with no compromise;
  
• Demonstrate innovation, commitment and perseverance;
  
• An Airbus and/or A220 and/or Customer Services experience is a definite asset.

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.