Business Resilience Incident Command Leader

Business resilience, customer impact, and executive communication anchor this CrowdStrike leadership role, serving candidates across the United States and Canada.As Senior Manager, Response Operations, you lead the enterprise crisis framework within Business Resilience. Your scope includes crisis standards, response plans, playbooks, activation, readiness, exercises, and training. You will help teams respond to technology, cyber, product, security, business, and customer-impacting events.Key Responsibilities:
Maintain enterprise crisis plans, playbooks, standards, and governanceStay reachable and engage during significant developing eventsSupport executives with options, decisions, and accurate briefingsAlign crisis leads across escalation paths and handoffsHire, coach, and develop Response Operations team membersRequirements:
Security SaaS or technology-product environment experience preferredCustomer-facing incident perspective involving escalations and trustDemonstrated Incident Commander or response-lead capabilityExperience hiring, managing, and coaching teamsExecutive-ready writing and 12+ years’ relevant experienceThis role suits leaders who connect customer-facing incidents, resilience programs, executive decisions, and durable response capability.
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