Customer Service Department Manager

Job Responsibility:

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Atlantic Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Customer Service Department Manager supporting the Millidgeville Atlantic Superstore. Responsible for the Front End, Customer Service, Cash Office and Bookkeeping Functions within the store. As part of our Management Team, you will be a mentor and leader, developing your team through succession planning initiatives, supporting our CORE Values. Part of your responsibility as a Department Manager will include weekly rotational responsibilities/ participation as part of our Manager on Duty rotation.

No Previous Retail or Management Experience?

At Loblaw, we offer a comprehensive training program to the successful applicant. While the successful applicant may benefit from having Retail Store Experience or previous experience leading/managing a team, we are on the lookout for a candidate willing to learn and take on a new career in Retail.

What You'll Do:

• To direct and supervise all front-end staff to secure efficient and courteous customer service
• Ensure productivity from through the Front End, achieving expectations within the department.
• To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times
• To maximize sales and gross profit, ensuring sales' goals and budgets are met
• To hire all part-time staff and train new employees
• To support and schedule all colleagues ensuring the strict control of wage costs
• To interpret and administer Company policy and ensure compliance with the Employee Guidelines
• Responsible for maintaining the condition of all service counters, production areas and offices (5's standards)
• To ensure the safety and sanitation of the department

What You'll Need:

• Flexibility to work a variety of hours which include days, evenings, night shifts, and weekends
• Ability to work in a fast-paced environment
• Accept responsibility for department metrics, leadership and colleague engagement.
• Three to five years' experience in the retail service industry
• Prior management experience a definite asset
• Excellent communication and interpersonal skills
• If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!

Apply today!

• At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note : Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.