Customer Service Operations Manager
Wesco
Customer service operations leadership at Wesco requires order management expertise and workflow analysis. This position supports service quality across North America.As Associate Manager, you will manage sales operational activities for a local branch. You will oversee customer service workflows, monitor performance metrics, and guide order quoting, processing, fulfillment, and review. The position typically manages up to 10 direct or indirect reports.Key Responsibilities:
Ensure department goals meet or exceed established expectationsManage order quoting, processing, fulfillment, and reviewMonitor service metrics and improve customer service processesAnalyze complaints and recommend appropriate responsesTrain employees on systems and job functionsRequirements:
High school degree or equivalent requiredFour years of customer service experienceTwo years of supervisory or management experienceFour years of purchasing MRO or indirect material experienceAbility to travel up to 25 percentApply customer service leadership, order management, workflow analysis, and team supervision skills as a Wesco Associate Manager.
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Ensure department goals meet or exceed established expectationsManage order quoting, processing, fulfillment, and reviewMonitor service metrics and improve customer service processesAnalyze complaints and recommend appropriate responsesTrain employees on systems and job functionsRequirements:
High school degree or equivalent requiredFour years of customer service experienceTwo years of supervisory or management experienceFour years of purchasing MRO or indirect material experienceAbility to travel up to 25 percentApply customer service leadership, order management, workflow analysis, and team supervision skills as a Wesco Associate Manager.
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Vacancy posted 1 hour ago
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