Mcc Quality Training Lead Dartmouth

Lead MCC quality and training in Dartmouth through clinical auditing, education, and performance improvement for Emergency Medical Care Inc. Full-time permanent work supports medical communications operations.Reporting to the MCC Quality & Education Supervisor, the Quality and Training Lead develops clinical education curriculum and evaluates MCC performance. You will coordinate audits, facilitate dispatch education, coach staff, and identify trends affecting care delivery. The position supports accreditation, safety, risk management, and research initiatives.Key Responsibilities:
Coordinate clinical auditing programs against IAED performance standardsDevelop curriculum and facilitate continuing dispatch education sessionsConduct evaluations, performance reviews, and routine directed auditsCoach MCC staff and provide feedback from quality findingsIdentify trends and propose quality improvement measuresRequirements:
Three or more years as a Communications OfficerActive EMD and EMD-Quality certifications requiredExperience as Call Taker, Dispatcher, FRCO, and AMTAdult education and quality monitoring training or experienceMicrosoft Office proficiency and strong leadership skillsApply clinical auditing, staff coaching, and education expertise as an MCC Quality and Training Lead with EMC.
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