Manager of ITSM and Operations Governance

Empower IT operations at CMHC as a Bilingual Senior Manager of IT Service Operations Governance. This hybrid role focuses on leading ITSM, release strategies, and incident management. This permanent position requires an innovative approach to managing enterprise governance in IT. Your extensive experience in complex environments and senior leadership will be vital as you ensure operational readiness and mitigate risks across all platforms. You will act as a senior figure in escalation for IT incidents, playing a critical role in ensuring stability and effectiveness in service operations. Key Responsibilities:

• Oversee governance for ITSM, Incident, and Release Management
• Translate strategic goals into actionable governance models
• Define standards and policies aligned with operational needs
• Ensure production readiness and address deployment risks
• Lead service introduction and monitor operation transitions

Requirements:

• Bachelor’s degree in a relevant field
• Valid ITIL Foundation certification
• 10+ years in IT Operations management
• 5+ years in high-level leadership roles
• Proven capability in operational excellence

Your leadership will be essential in advancing CMHC's mission through enhanced IT service management and governance. #J-18808-Ljbffr