Bilingual Customer Service Fulfillment Specialist

Support Technogym customers across English and French service touchpoints while coordinating orders, deliveries, and feedback from Toronto’s offices.This permanent specialist position sits within Operations and manages the customer journey from order entry through post-delivery follow-up. You will communicate with a bilingual customer base, collaborate with sales and fulfillment partners, and keep service information current. The work requires ownership, empathy, structured problem-solving, and careful order administration.Key Responsibilities:
Provide premium bilingual customer service throughout deliveryManage TECHNOGYM CARE inquiries and appropriate feedbackConduct post-delivery surveys and address customer issuesCoordinate delivery planning through the logistics portalCollaborate with sales to minimize backlog slippageRequirements:
Fluency in English and French requiredTwo to three years of relevant experienceCustomer service or order management backgroundStrong verbal and written communication skillsActive listening, empathy, accountability, and ownershipApply customer service, bilingual communication, order fulfillment, and problem-solving skills supporting Technogym clients and partners.
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