2026-0056 - Bilingual Customer Service Representative, eSAFE

Shift Information: Monday to Friday, 35 hours per week

Schedule 20A Grade 58: $ 1,862.48 - $ 1,980.26

Pay Equity: Yes

Affiliation: PWU

Number of Positions Open: 1

Posting Period: July 27 - Aug 7, 2026

General Accountabilities

Perform various clerical functions associated with providing service to customers in a computerized customer service centre. Provide service to customers on the telephone in a way that builds positive, effective customer relations. Receive and process incoming calls from customers, contractors, supply authorities, fire departments, etc. regarding Inspection products and services; collect customer feedback and explain and encourage the public to use the services provided. Receive enquiries from, and make calls to customers and the public to provide information on the services provided and on corporate marketing programs. Process applications, fee payments, credit notes, correspondence from lawyers, government agencies, power supply authorities, and fire departments, building departments, requests for refunds and general correspondence. Input and retrieve information in a variety of specialized computer programs and update various databases for others to retrieve information. Access computerized accounting system to perform various accounts receivable activities. Attempt to resolve delinquent accounts and account discrepancies with customers, as per established processes and procedures. Provide a scheduling service for electrical inspections (Special Inspections) for Inspectors (Field Evaluation Inspectors) across the province. Access computerized accounting system to perform various accounts receivable activities.

Selection Criteria

• Must have a good knowledge of English/French language, the use of software packages, accounting principles and fundamentals and a proficiency in keyboard operation. Must be able to communicate effectively. Requires a good knowledge of data processing, computerized accounting systems and standard word processing and spreadsheet software to input, update and extract data and to produce correspondence.
• This knowledge is normally acquired in a Grade 12 education or the equivalent level of education. Requires experience in bookkeeping, accounting and dealing with the public.
• Requires experience to understand the electrical inspection (FEI) office clerical procedures, forms, and formats, the Inspection Fee Schedule (IFS), and accounting procedures.
• Requires experience to gain a basic understanding of inspection code and the non-technical rules and regulations as well as familiarity with electrical inspection terminologies used, in order to deal with enquiries from customers and contractors.
• Requires experience in the operation of call centre computer equipment and systems.
• A period of over one year up to and including two years is considered necessary to gain the required experience.

Notes(s)

• PLEASE NOTE THAT THE CLOSING DATE IS FIRM.
• Please note – the company has the right to make additional selections to a single posting as per Part A, Item 17.3 – Similar Vacancies.
• ESA Applicants – please ensure you have submitted your vacancy application form prior to submititng your application

ESA may use automated or AI-assisted tools to support certain aspects of the recruitment and selection process.

We are committed to removing barriers that candidates may experience in our recruitment process. Please email ***email_hidden*** with any accommodation requests, or if there is anything we can do to enable your inclusive participation in the process.

The Electrical Safety Authority (ESA) regulates and promotes electrical safety in Ontario. The ESA is Ontario’s delegated administrative authority for electrical safety, reporting to the Ministry of Public and Business Service Delivery and Procurement (MPBSDP). ESA operates independently while working closely with the government to enforce and promote electrical safety regulations across the province.