Servicenow Aiops Technical Architect

Design intelligent ServiceNow operations for Tata Consultancy Services through automation, remediation, and proactive issue identification. Focus on reducing event noise and manual effort.As a ServiceNow Architect, you will develop AIOps designs that improve operational efficiency through correlation, prioritization, service health, and automation. Apply experience with event management, anomaly detection, Flow Designer, Integration Hub, and orchestration. Provide technical leadership from implementation and testing through deployment and stabilization.Key Responsibilities:
Design event correlation and noise-reduction architecturesAutomate incident enrichment, assignment, escalation, and closureEnable proactive issue identification through service health monitoringCollaborate across operations, development, security, and SRE teamsProvide architecture governance throughout the solution lifecycleRequirements:
Experience designing AIOps event correlation and remediation solutionsKnowledge of ServiceNow Flow Designer and orchestration capabilitiesExperience with event ingestion and enterprise integration patternsUnderstanding of REST, SOAP, web services, and MID ServerStrong technical leadership, communication, and analytical capabilitiesApply ServiceNow AIOps, automation, remediation, and technical leadership skills to deliver efficient, service-aware operations for TCS.
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