Customer Success Manager At Sps Commerce

Elevate your career with SPS Commerce as a Customer Success Manager in Toronto. Manage a diverse portfolio of CPG brands while leveraging advanced tools to enhance account engagement and drive success.
In this hybrid role, you will oversee over 200 CPG brand accounts valued at up to $2 million. The ideal candidate will have 1-2 years in customer-facing roles and a strong understanding of SaaS solutions. Your focus will be on customer retention, onboarding, and successful strategy execution, ensuring positive outcomes through innovative processes.
Key Responsibilities: - Manage a growing portfolio of 200+ CPG brand accounts - Execute standardized onboarding and success planning processes - Monitor account health metrics and identify at-risk customers - Implement adoption campaigns to increase customer engagement - Contribute to Go-To-Market strategy with customer insights
Requirements: - High school diploma;
Bachelor's degree preferred - 1-2 years in customer-facing roles or relevant internships - Familiarity with SaaS business models - Strong communication skills for diverse audiences - Proficient with CRM systems and data analysis
Become a key player in transforming customer success at SPS Commerce in Toronto.#J-18808-Ljbffr