Partner Success Lead

Key Responsibilities

Reporting to a Senior Leadership Team member, this position will provide leadership for the assigned partnership success team. Drives strategy and execution by guiding a cross‑functional team in an agile work environment. Leads the development and execution of sustainable and profitable growth strategies for assigned partners through strong execution of priority initiatives. Responsible for developing, recommending, and implementing strategic and annual plans while driving profitable growth.

• Directly manages one or more cross‑functional teams that are responsible for daily delivery and business performance.
• Responsible for team‑specific P&Ls.
• Develops a deep understanding of current and future market and customer needs.
• Builds and maintains relationships with partners, acts as an escalation point, provides partner‑facing support, and represents the larger partnership success team.
• Attends partner calls and/or partner meetings as needed.
• Creates a partner success strategy to drive growth in new and existing partnerships.
• Oversees day‑to‑day operations of assigned team(s) to ensure efficiency, quality, and compliance.
• Collaborates effectively with diverse teams to achieve company objectives while fostering collaboration in a matrix organization.
• Develops and implements team processes and procedures to optimize workflows and enhance productivity.
• Monitors team‑ and partner‑specific KPIs and implements corrective measures as needed.
• Drives the execution of key strategies, including building a world‑class customer experience and developing compelling new products and services.
• Partners with Senior Leadership Team to identify short‑ and long‑term strategies to support the company’s objectives for growth, revenue, profit, and customer experience for assigned partners/agents.
• Identifies key metrics and drives partnership success team performance.
• Partners with functional heads to align resources for effective execution in an agile environment.

Key Requirements / What You Bring

• Bachelor’s degree in business or related field or a combination of relevant education and work experience.
• Minimum 10 years of experience, ideally managing people.
• Significant experience and proven success in leadership, including facilitating change, working in a matrix environment, and project delivery.
• Experience working in the insurance industry; e‑commerce leadership experience preferred.
• Excellent communication, problem‑solving, and decision‑making skills.
• Results‑oriented.
• Strong comprehension of business financials and regulatory environments.
• Technical mindset, experience with Lean & Agile, and exposure to CRM and collaboration tools.

Travel Requirements

Position is routinely expected to travel a certain percentage of time, pending on business needs.

Hybrid Mode

This role follows a hybrid work model, with an expectation of regular in‑office presence.

Key Benefits / What We Offer

We provide a variety of courses and targeted development programs, international mobility opportunities, and career progression pathways. We support health and wellbeing through Work Well programs, fostering a flexible work‑life balance.

We believe in and welcome equal opportunities for all individuals, regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, in accordance with applicable local laws and regulations.