Marketing and Communications Project Manager

Job Responsibility:

Join Our Team: Marketing Project Manager

Are you a marketing generalist looking to step up in your career? Are you super organized and love bringing strategies to life and supporting a collaborative team? Are you supremely organized, with a keen eye for detail? Do you love the idea of facing a new challenge every day? If yes, we'd love to have you as our Marketing & Communications Project Manager !

Who We Are

Better Business Bureau serving Mainland BC and Yukon is part of a large network of independent BBB offices across North America with an iconic history in advancing marketplace trust. Our mission is to help connect consumers with businesses they can trust, while celebrating marketplace champions, like our Accredited Businesses. Every day, we work to make the world a better place—and we're looking for someone like you to help share our story.

Better Business Bureau ensures equal employment opportunity without discrimination or harassment based on race, color, religion, national origin, gender, sexual orientation, age, disability or marital status. BBB has a zero tolerance policy for discrimination or harassment on any of these bases while working on- or off-site

What You'll Do

As the Marketing Project Manager , working closely with the Director of Marketing and Communications, you'll support the execution of our strategies by operationalizing and overseeing the day-to-day marketing activities, managing up and down within the team, to ensure campaigns, communications, and marketing efforts stay on track. You will also be responsible for quality control of marketing materials prior to them reaching the Director for final approvals.

Key Responsibilities

Operationalizing Strategy & Project Coordination:

• Translate high-level marketing strategies provided by the Director of Marketing and Communications into actionable plans for the team.

• Delegate tasks and track progress in project management tools against key deliverables, flagging issues or roadblocks as needed. Following up with team members to ensure that key deliverables are kept on track

• Maintain and update marketing calendars, communication schedules, task lists, project timelines and KPI tracking.

• Coordinate efforts across a small, collaborative team under the stewardship of the Director of Marketing and Communications, including primary initiatives such as social media outreach, events, ad buys (digital and traditional), community presentations, Accredited Business communications, consumer communications, partner management, BBB Torch Awards and promotion of the BBB Engagement Centre.

• Ensure work of junior team members line up with established key messages and strategies and align with organizational goals and timelines.

Marketing, Communications & Programs:

• Support the planning and review of engaging content for email newsletters, blogs, press releases, and other communication channels. Taking direction from senior leadership around key messages, and applying keen attention to reviewing written and visual content for spelling, grammar, brand compliance and overall quality control.

• Ensure the organization's messaging is consistent, mission-aligned, and resonates with key audiences.

• Review the social calendars for adherence to provided key messaging and monitor social media platforms for quality control.

• Work closely with other departments, such as development and program teams, to support integrated marketing and communication efforts.

• Manage external partner relations in conjunction with Director Marketing and Communications, delegating deliverables to team members as required.

• Serve as the point person, as needed, for external vendors or partners involved in marketing, event or communication initiatives, including Torch Awards, Partners and Sponsors.

• Apply your generalists skills as needed to support execution of projects and events, supporting Events Coordinator on site as needed.

• Support Director of Marketing and Communications with ad buys as required.

Team Leadership & Communication:

• Manage up by providing regular updates, reports, and insights to the Director Marketing and Communications to ensure alignment and progress.

• Manage down by supporting and guiding team members, assigning tasks, and fostering accountability.

• Facilitate team meetings and check-ins to keep everyone aligned and informed.

Administration and Reporting:

• Manage meeting minutes, ensure organization of digital files and transfer action items into project management software.

• Monitor campaign and social media performance, preparing reports for the Marketing Director and executive leadership.

• Analyze and review analytics (website, newsletter, social, etc.) to provide recommendations for adjustments to strategies or tactics.

• Handle administrative tasks related to project and campaign management.

Who You Are

• A Team-Oriented Leader: You enjoy supporting others, coordinating efforts, and ensuring everyone is working toward shared goals.

• Detail-Oriented and Organized: You excel at keeping projects on track and managing competing priorities.

• A Keen Attention to Detail: You're the one who catches the mistakes in the background of TV shows!

• A Strong Communicator: You're skilled at crafting clear, mission-driven messaging for a variety of channels and audiences.

• Social Media Savvy: You understand the latest trends and best practices for building engagement across platforms.

• Adaptable and Proactive: You can handle shifting priorities and take initiative to solve problems.

Experience and Abilities:

• 2+ years in marketing and/or communications

• 2 + years experience in project management

• Strong graphic design skills

• Strong written and verbal communication skills

• Attention to detail, grammar, spelling

• Incredibly organized, strong recall and keen attention to detail

• Occasional local travel will be required (reliable transportation to and from events)

• Occasional evening and weekends will be required

• Excellent knowledge of MS Office, Google Docs, Project Management software, social media tools, Canva, etc.

• Exquisite communication and people skills

• Demonstrable ability to multi-task and adhere to deadlines

• Good understanding of office management and marketing principles

Pay and Benefits:

• Monthly base salary

• Medical and dental benefits

• Registered Retirement Savings plan (company matching)

• Awesome downtown location

• Remote work with some in-office requirements

• As a member of the Marketing team, you will be required to be on-site when the role demands it.

• Flexible working hours

• A supportive and inclusive team culture.

• A trustworthy and ethical brand that you can stand behind

Benefits:

• Dental care

• Extended health care

• Paid time off

• RRSP match

• Vision care

• Work from home

Schedule:

• Primarily remote Monday-Friday

• Some evening shifts as required

• Weekends as needed

Work Location: Hybrid remote in Vancouver, BC