Field Service Technician

The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site.Will supervise a field service crew on a range of project activities to meet customer requirements & will also provide project management services including cost estimates, ordering of parts, and scheduling and meeting delivery dates.Main Responsibilities
Instructing customers and sales personnel in the operation and maintenance of equipment;
Performing warranty and recall work;
Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems;
Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist;
Implementing design modifications and providing installation support for the modifications;
Performing start-up service as defined in specifications;
Developing and maintaining ongoing customer relationships with regards to all aspects of equipment repair and maintenance;
and maintaining serviceequipment, tools and documentation;
Perform other service work as needed in support of the broader region and customer base;
Drive sales initiatives in coordination with service and national sales teams;
Communicate daily with FSM and Coordinators to ensure execution of work;
Responsible for customersatisfaction NPS on site.Qualifications and Skills required
Journeyman Electrician Certificate and/or Electrical Engineering Technologist with 3-5 years field experience;
Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);
Possess good interpersonal skills, communication skills (written and oral);
Familiar with computers and Windows software.What's in it for me?
Engaging, hands-on work with real impact on customer operationsProfessional development through technical training and certification opportunitiesCollaborative culture that prioritizes safety, quality, and continuous improvementVariety and autonomy in a role that keeps you moving and learningAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.The expected pay range is CAD 75,200 - CAD 112,800 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.Schneider Electric is there when it matters most to youOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*:Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance;
Wellness Wallet (reimbursement for medical / wellbeing expenses);
telemedicine program;
13 paid holidays annually;
up to 19 days paid timeoff in first year;
paid family leaves;
parental and care leave;
Recharge Break (savingsplan for a future paid leave of absence);
employee assistant program with mental, family, and legal counselling and flexible work arrangements.Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary;
incentive plans;
employee share ownership plan;
retirement plan with employer pension match.Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.Participation and coverage levels for specific benefit programs are determined based on employment status (e.G., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.€40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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