General Manager - National On 17th

National on 17th550 17 Ave SWCalgary, AB T2S 0B1, CANDescription
ABOUT THE POSITIONReporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of National 10. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.WHO WE AREConcorde Group entered Calgary’s hospitality scene in 1987 with the opening ofRepublik, a college bardedicated to alternative music fans and over 30 years later has grown to become one of Canada’slargest and most diverse hospitality companies. Now with a plethora of establishments under its banner, each with its own unique vision, Concorde Group remainsfocused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians.WHAT WE OFFERCompensation package includes competitive annual salaryGratuitiesPaid leave for sick and bereavementPay program based on performance and discretionary bonuses eligibilityParkingDuty mealsComprehensive extended health and insurance benefits package25% Company-wide food & beverage discount & access to frequent local business discounts/specialsWHAT YOU’LL DOUnderstand and execute operations of a bustling business using all current procedures, standards, specifications, guidelines, and training programsDevelop and execute operational strategiesQuality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standardsAssist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environmentControl cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and proceduresReview financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislationAssist the General Manager with preparation for monthly cross-venue GP meetingStay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attendEnsure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employeerepresentthe venue on the cross-venue Health & Safety CommitteeMake recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policiesTime management and effective management scheduling;
fill in where needed toensure the highest guest service standards and efficient operations, but understand that this position is not full-time floor manager plus administrative responsibilitiesContinually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedbackEnsure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely mannerEnsure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedulesEnsure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and proceduresSchedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are metBe knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and proceduresFully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirementsWork with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaignsExecute ad-hoc administrative and operational duties are requiredWHAT YOU HAVEPrevious experiencewithdemonstrated success in a comparable rolefor an establishment of similar guest capacity, staff number, and affected by seasonality(at least 3yearspreferred)5+ years of hospitality experience preferredExtensive wine and cocktail knowledge preferredOrganization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problemsAdvanced writing and grammatical proficiencyTo be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levelsWorking knowledge of applicable employment related legislationIntegrity, discretion and judgment with tact and diplomacy on confidential mattersAdvanced skills with Microsoft Office SuiteExperience with any payroll, HRMS and/or LMSComfortability withteamdelegation and holding others accountable for tasksWHAT YOU NEEDExcellent communication skills both written and oral– approachable and genuineTake pride in their work and respects the responsibilities and time of othersKnow how to maintain a work life balance that works for them and the businessLead by example on and off dutyBe passionate about the hospitality industryHigh personal and business ethics driven by an authentic and caring personalityThe ability to take ownership of duties, showinitiative,proactiveand learns from mistakesBe naturallypositive attitude, great personal hygiene,and a high level of deportmentTo possess good judgment and problem-solving mindsetTo be tactful, use discretion and keep confidential information secureTo build up the comradery of their team and inspires teamworkDetermination to always improve, doesn’t shy away from difficult conversations, openlygivesand receives positive and critical feedback well
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