Rare Disease Data Operations Leader

Lead rare disease commercial data reliability from Mississauga, supporting Alexion’s US Commercial operations, reporting, and advanced analytics.As Associate Director, you will manage data across specialty pharmacy and distribution, patient services, claims, customer and product master data, and engagement performance. You will prioritize launches, integrations, incidents, and production support while guiding internal teams, vendors, and technology partners. In-person work averages at least three office days weekly, with individual flexibility.Key Responsibilities:
Sequence launches, enhancements, new sources, and production supportAssess vendor data, contracts, specifications, and downstream readinessDrive incident response, root cause analysis, and recovery communicationPartner on HCP, HCO, product identities, affiliations, and hierarchiesHold vendors accountable for quality, schedules, and issue resolutionRequirements:
Bachelor’s degree or equivalent relevant experienceEight or more years in pharmaceutical or healthcare commercial dataStrong specialty pharmacy, patient services, claims, CRM, and performance knowledgeExperience managing portfolios, testing, cutovers, and operational handoverExperience coaching teams and managing external delivery partnersUse commercial data operations, rare disease knowledge, SQL, and partner leadership to improve reliable Alexion data delivery.
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