Google Cloud Contact Center Engineer

Miratech

Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations, structured testing, and clear technical documentation.Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center experience. This role translates approved specifications into DTMF menus, queue routing, callbacks, transfers, and integrations. You will collaborate with customer stakeholders while maintaining traceability and release procedures.Key Responsibilities:
Translate approved specifications into Google CCAI configurationsDevelop call flows with queues, routing, callbacks, and transfer logicIntegrate CRM systems, Agent Assist, virtual agents, and desktopsPrepare call-flow diagrams, technical documents, and operational runbooksFollow change management and release procedures with customersRequirements:
Five-plus years building cloud IVR and call-flow solutionsTwo-plus years configuring Google CCAI Platform hands-onStrong DTMF menus, prompts, mappings, invalid-input, and timeout knowledgeExperience with structured testing, UAT, and defect resolutionAbility to clarify ambiguous requirements and escalate conflictsUse Google Cloud contact center engineering skills to configure reliable customer flows, integrations, testing, and operational documentation.
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Vacancy posted 4 hours ago

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