Remote Coordinator, Vision Mate Intake Operations

Coordinator, Vision Mate Intake Operations

Part Time, Contract

Vancouver, BC (Home Based)

Compensation: $22/hr.

Reports to: Team Lead, Technology and Next Generation

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward , will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Coordinator, Vision Mate Intake Operations who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Make CNIB the organization of choice for volunteers
• Provides support to the Director, Community Engagement & Inclusion to promote our commitment to volunteer engagement at every opportunity and developing the active Vision Mate volunteer base needed to keep pace with the demand from CNIB participants.
• Supports the further development of Vision Mate on boarding, screening and training to reinforce the goal of increasing our client support base, with results focused on improving onboarding time and overall experience for Vision Mate volunteers
• Supports the development of impactful volunteer onboarding and training templates and resources, by sharing onboarding feedback from Vision Mate volunteers & clients and identifying opportunities for improvement.
• Supports other Vision Mate staff with monitoring Vision Mate applications, review the eligibility of the candidate for the program, review skills and commitment and make referrals to other volunteer programs when appropriate.
• Supports staff with the screening process of Vision Mate volunteers, coordinated intake interviews, complete reference checks and Police Record Check.
• Track onboarding documentation for Vision Mate volunteers in Salesforce. Including application form, reference an interview form, waivers, code of conduct, handbook etc.
• Coordinate and host virtual CNIB orientations for Vision Mate volunteers, collaborating in the development of orientation materials and other resources for onboarding Vision Mate Volunteers
• Make referrals in Salesforce to appropriate staff of qualified candidates for the Vision Mate program.
• Supports with the implementation of centralized stewardship campaigns for Vision Mate program
• General administrative duties as required.

Who you are:

Education and Certifications

• College or University diploma/degree in a related field such as Program coordination, Project Management, Volunteer Engagement OR equivalent experience.

Experience and Qualifications

• Minimum1-year related experience. 
• Excellent relationship building skills.
• Excellent oral and written communication skills.
• Highly organized and able to work independently.
• Flexible and dynamic with well-developed interpersonal skills.
• Professional attitude, self-starter and flexible to an evolving program department.
• Working knowledge of word processing, presentation software, and spreadsheet applications.
• Proficiency in Salesforce is considered an as
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: June 16, 2025

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here .