Quality Consumer Response Analyst

Support Maola’s quality efforts by investigating product concerns, tracking complaint metrics, and coordinating corrective actions in an on-site, full-time position. Make findings useful.The Consumer Response Analyst connects consumer contacts with quality and operational improvement. This position gathers information, monitors complaint trends, reports key performance indicators, and collaborates with Quality Assurance, Manufacturing, Marketing, and Customer Service. Work includes compliance with company policies and applicable regulatory requirements.Key Responsibilities:
Investigate consumer concerns and gather relevant informationCollaborate on corrective actions across internal departmentsTrack complaint volume, satisfaction scores, and response timesEnsure consumer records and data remain accurateRecommend process improvements from consumer feedbackRequirements:
Two years’ experience in quality, research, or data analysisStrong attention to detail and data accuracyAbility to identify trends and present recommendationsExperience in food, beverage, dairy, CPG, manufacturing, or retail preferredBachelor’s degree in a related field preferredApply quality-focused analysis, cross-functional collaboration, and consumer insights to strengthen Maola’s response and improvement processes.
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