Front Desk-Remote Lodge Cochrane, ON

ARAMARK Remote Workplace Services in partnership with Moose Cree group of companies are hiring Front Desk Clerk for a remote lodge near Cochrane, ON. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. 

• Comprehensive benefit packages are offered. 
• Transportation is provided out of Timmins or Cochrane, ON;
• Travel allowance is available for some areas that are further away.
• Rotation are 14 days on/ 14 days off.   

Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check

Job Responsibilities

•    Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
•    Greet and provide customer service to guests while anticipating their needs
•    Fulfills special requests made by hotel guests and participates in the organization of special events 
•    Arrange events, excursions, transportation etc. upon request from hotel residents
•    Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
•    Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Previous guest services experience required
•    Supervisory experience in a related role preferred
•    Demonstrates excellent customer service skills
•    Demonstrates interpersonal and communication skills, both verbal and written
•    Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).