Engagement Manager

Location: Hybrid — 1-2 days per week on-site in downtown TorontoOverview
Enverta Digital, Part of Havas Canada, is a marketing technology and customer engagement consultancy that helps brands design, build, and optimize modern marketing ecosystems. Working at the intersection of data, technology, and customer experience, we partner closely with clients to deliver CRM strategy, marketing operations, and scalable martech solutions.We are looking for an Engagement Manager (Technical Engagement Manager) who owns day-to-day client momentum on technical initiatives — platform implementations, integrations, data work, and martech projects — while partnering with Program PMs. This role blends client leadership, technical fluency, and delivery coordination. You will work across our client portfolio;
depth of involvement varies by engagement.Key Responsibilities
Client Engagement & ConsultingAct as the primary client contact for technical initiatives (implementations, integrations, audits/advisory), building strong relationships and serving as a trusted advisorPartner with clients to define martech solution approaches, delivery sequencing, and success criteria (governance, SLAs, readiness)Partnering with PM teams - Translate business objectives into clear delivery plans, milestones, and prioritiesLead workshops, discovery sessions, and technical working sessions;
align stakeholders (Manager to Sr. Director levels)Program & Delivery ManagementOversee end-to-end delivery of martech projects and implementation engagements, from planning through launchManage scope, dependencies, and risks across multiple client engagementsCoordinate cross-functional teams including developers, campaign managers, analysts, Technical Business Analysts (TBAs), and QAEnsure delivery stays aligned to client expectations and agreed commitments;
surface trade-offs early with options and recommendationsBe the prime engagement lead for platform implementations and technical projects;
coordinate technical reviews with Technical LeadsSupport CRM program teams as needed (escalations, prioritisation conflicts, quality issues) while Program PM remains the primary day-to-day ownerCollaborate with technical teams on integrations, environments, and implementation decisions;
unblock delivery when issues ariseGuide testing, release readiness, and post-launch stabilisation with QA and delivery leadsData, Reporting & OptimizationEnsure delivery of campaign reporting, analytics, and insightsTranslate data into actionable recommendations for clientsSupport continuous optimization through testing and performance trackingQualifications
5-8+ years of experience in digital, CRM, martech, or consulting environmentsStrong experience in client facing roles with ownership of relationships and deliveryProven experience managing complex digital or marketing technology programsUnderstanding of CRM platforms and marketing automation tools (e.G., ESPs, CDPs, data platforms) and how they integrateExperience working across strategy, execution, and operationsStrong delivery management skills with ability to manage timelines, scope, dependencies, and cross-functional teamsComfortable working in a fast paced, agency or consulting environmentComfortable working across client environments and toolsets (client systems, VDI/VPN access, Microsoft 365 / Google Workspace)Excellent communication, stakeholder management, and problem solving skillsWhat Success Looks Like (First 90 Days)
Client work moves without constant executive push;
clear commitments and follow-throughDirector-and-below stakeholders have proactive communication and fast decisions;
fewer escalations to executivesImplementation risks are surfaced early with options;
launches and releases are stableNice to Have
Experience in customer journey mapping, segmentation, or personalization strategiesExposure to data pipelines, analytics, or campaign performance optimizationExperience working in embedded client teams or hybrid consulting modelsWhat Makes This Role Unique
Hybrid role across strategy, delivery, and operationsOpportunity to work on modern CRM and martech ecosystemsClose collaboration with clients as a true partner, not just a delivery leadExposure to leading platforms like Salesforce, Adobe, Microsoft, and BrazeAdditional Information
This role represents an active vacancy at Enverta Digital (a Havas company). You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $110,000 to $140,000, with final compensation determined based on factors such as work location, skills, experience, and background.Enverta uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
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