Site Reliability Operations Technical Lead

Lead site reliability operations at NVIDIA in Toronto, solving complex infrastructure issues across Active Directory, Exchange, databases, and compute systems.As the senior technical individual contributor, you will own local service delivery and serve as the final site escalation before regional and global teams. Your work spans enterprise support engineering, endpoint management, root cause analysis, and incident leadership. You will also guide site support engineers and represent local requirements in broader initiatives.Key Responsibilities:
Own incidents, requests, queue health, SLAs, backlog, and service qualityResolve Tier 3 identity, messaging, compute, and endpoint escalationsLead major incidents and drive permanent root cause fixesManage compliance, vulnerability remediation, patching, hardening, and audit evidenceBuild automation and maintain diagnostic runbooks and knowledge resourcesRequirements:
8+ years enterprise support, infrastructure, or end user services experience5+ years in senior, lead, or escalation-tier multi-site rolesHands-on Active Directory, Entra ID, Exchange, Windows, Linux, and virtualizationEndpoint management, Microsoft 365, security remediation, databases, and networking fundamentalsPython, PowerShell, or Bash scripting and ServiceNow experienceBring technical leadership, executive incident communication, automation, and reliability expertise to NVIDIA's Toronto site.
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