Healthcare Operations Performance Manager

Improve healthcare service performance at McKesson through KPI management, workflow analysis, and supervisor coaching. This hybrid role serves Greater Toronto Area candidates.The Operations Manager, Patient Support Programs leads operational performance across multiple patient support programs. You will evaluate productivity, quality, queue, and workforce information to identify root causes and service gaps. You will also guide supervisors while protecting patient and healthcare provider experiences.Key Responsibilities:
Review performance data to identify trends, causes, risks, and opportunitiesDevelop practical plans improving productivity, quality, and patient experienceEvaluate workflows, structures, and resource allocation against program needsProvide supervisors tools, training, resources, and operational directionPartner across Program Management, Quality, PMO, and TrainingRequirements:
Six or more years of professional experienceDegree or equivalent experienceProfessional experience in regulated healthcare environmentsExperience monitoring KPIs, SLAs, productivity, quality, or workforce metricsExperience leading, coaching, or supporting people leadersUse operational analysis, healthcare knowledge, and supervisor leadership to strengthen McKesson program performance and service quality.
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