Customer Advocacy Marketing Manager

Customer advocacy and community marketing drive this Toronto-based manager role, with HubSpot, Salesforce, and AI literacy central to execution.As Customer & Community Marketing Manager, you will build customer marketing programs at ContactMonkey. You will partner with Events, Product Marketing, RevOps, Sales, and CS teams. Your work supports customer expansion, advocacy, communications, campaigns, and measurable pipeline.Key Responsibilities:
Build customer awards and Customer Advisory Board programsCoordinate customer participation across events and webinarsRecruit advocates for speaking, case studies, and referralsExecute newsletters, in-app notifications, and product communicationsTrack campaign performance and share customer insightsRequirements:
Three-plus years in B2B SaaS customer, growth, or community marketingExperience using HubSpot and SalesforceAI literacy across campaign and performance workflowsAbility to work cross-functionally with Sales, CS, and leadershipToronto office attendance three days weekly and approximately 20% travelBuild customer advocacy, lifecycle communications, and expansion campaigns while measuring results at ContactMonkey’s Toronto office.
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